Who dyes the yarn?  Asylum Fibers is a one woman operation, run by me - Stephanie Jones. Yarn is dyed and stored in my home studio in Stratford, Connecticut, which is a pet and smoke free environment (although I do have fish tanks).  

I don't have a swift and ball winder; can you wind my yarn?  Yes!  Ball winding is available for $1.50 per skein.  

What's with the brand name?  Crafting is a significant and meaningful form of therapy and comfort.  I believe I truly find Peace, Zen, and Asylum when I'm working with my own hands and enjoying some great yarn.

Can I get a sweater quantity?  Of course!  If the color you want is available in my Dyed to Order section, choose the base and quantity you need there.  If you don't see what you're looking for, just drop me an e-mail request at asylumfibers@gmail.com. 

If you are purchasing 5 or more skeins, use the promo code SWEATER for a 15% discount at checkout.

As with all hand dyed yarns and especially those with speckles, dye lots can vary quite a bit.  It's always a good idea to purchase the full amount for your project all at once in order to get the best matching skeins.  It's typically recommended to alternate skeins every other row when making a large project with hand dyed yarns.  This can be used as a method to combat pooling, but it also helps hide the subtle differences from one skein to the next, since each skein is unique.

What's with the "Chaos"?  "Chaos" is the term I use to indicate non-repeatable, OOAK colorways.  These are usually batches of 6 or fewer skeins, never to be created again!  

Do you offer wholesale?  I do offer wholesale to a limited number of shops, depending on my availability.  Please e-mail asylumfibers@gmail.com to request wholesale information. Current Stockists

Do you accept returns?  Returns are accepted for products that are in original condition (yarn should not be wound, dirty or damaged), except in the case of custom orders, countdown calendars, and club colors. If you select ball-winding, the yarn will be considered non-returnable. 

To initiate a return:

Please e-mail asylumfibers@gmail.com within 30 days of receiving your order.  Put "RETURN" in the subject box, and in the body of the e-mail, please indicate your order number, the item you'd like to return, and the reason.  I will reach back out to you with return instructions and a shipping label.