FAQs
Where's your yarn dyed and stored? My dye studio is right in my apartment! Located in Queens, NY, it's a smoke and pet free space.
Who dyes the yarn? Asylum Fibers is a one woman operation. I process the yarn from start to finish, handling the prep, dyeing, rinsing, twisting, labeling, and shipping. I hope you will see that my love for this comes through in the quality of my yarns.
I don't have a swift and ball winder; can you wind my yarn? Yes! Ball winding is available for $1.50 per skein.
What's with the brand name? Crafting is a significant and meaningful form of therapy and comfort. I believe I truly find Peace, Zen, and Asylum when I'm working with my own hands.
What's with the "Chaos"? "Chaos" is the term I use to indicate non-repeatable, OOAK colorways. These are usually batches of 6 or fewer skeins, never to be created again!
Can I get a sweater quantity? Yes! If sufficient quantity is in stock, you can simply order what you need and I'll be sure they're from the same batch. If what you need is not in stock, you can use my Dyed-to-Order listing. Just place an order for the full quantity needed, selecting your desired base, and I will make sure they are dyed as a batch for best consistency. If you are purchasing 5 or more skeins, use the promo code SWEATER for a 15% discount at checkout.
As with all hand dyed yarns and especially those with speckles, dye lots can vary quite a bit. It's always a good idea to purchase the full amount for your project all at once in order to get the best matching skeins. It's typically recommended to alternate skeins every other row when making a large project with hand dyed yarns. This can be used as a method to combat pooling, but it also helps hide the subtle differences from one skein to the next, since each skein is unique.
I don't see what I'm looking for on your website. Can I request it? Of course! I now have a Dyed-to-Order listing which can accomodate most requests for items that aren't in stock. Otherwise, you can always contact me and let me know what you want. In most cases, I can make it happen.
Do you accept returns? I do accept returns for yarn that is in its original condition, clean, and has not been wound into a cake. If you select ball-winding, the yarn will be considered non-returnable.
To initiate a return:
Please e-mail asylumfibers@gmail.com within 30 days of receiving your order. Put "RETURN" in the subject box, and in the body of the e-mail, please indicate your order number, the item you'd like to return, and the reason. I will reach back out to you with return instructions and a shipping label.
Do you offer wholesale? I do offer wholesale to a limited number of shops, depending on my availability. Please e-mail asylumfibers@gmail.com to request wholesale information. Current Stockists.